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Frequently Asked Questions (FAQs)
Welcome to The Cali Jewels Help Center. Find answers about our jewelry, diamonds, custom designs, and wholesale services.
About The Cali Jewels
What does The Cali Jewels specialize in?
We specialize in fine and custom jewelry, along with loose diamonds in all shapes and sizes. Every piece is crafted with precision and passion.
Do you sell to individuals or only to businesses?
We proudly serve both individual customers and wholesale clients, including jewelers, retailers, and designers.
Where are you located?
We are based in 20 W 47th St suite #1500, New York 10036, United States and ship worldwide.
Products & Customization
Do you offer custom jewelry design?
Yes. Our expert artisans create custom pieces from concept to completion, including engagement rings, necklaces, and more.
What diamond shapes do you offer?
We offer loose diamonds in all shapes — round, oval, cushion, emerald, pear, princess, marquise, and more.
Can I provide my own design or diamond?
Absolutely! You can share your design inspiration or your own diamond, and we’ll craft the perfect setting for you.
What metals do you use?
We offer 14K & 18K gold (white, yellow, and rose), platinum, and sterling silver options.
Orders & Wholesale
How do I place an order?
Place your order on our website or contact us directly for custom or wholesale orders. Our team will assist you step by step.
Do you offer wholesale pricing?
Yes. Registered jewelers and bulk buyers receive exclusive wholesale pricing. Please fill out our Wholesale Inquiry Form for access.
What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and secure online payments. Wholesale clients can discuss payment terms directly with us.
Shipping & Returns
Do you ship internationally?
Yes, we offer insured worldwide shipping with tracking for every order.
How long does delivery take?
Loose diamonds and in-stock pieces typically ship within 3–5 business days. Custom orders may take 2–4 weeks depending on design complexity.
What is your return policy?
Loose diamonds and ready pieces can be returned within 7 days if unused and in original packaging. Custom orders are non-refundable but include resizing or adjustment options.
Certification & Authenticity
Are your diamonds certified?
Yes. All our diamonds come with GIA or IGI certification to guarantee authenticity and ethical sourcing.
How do I verify my diamond’s certification?
Each diamond includes a certificate number you can verify directly on the official GIA or IGI website.
Customer Support
How can I contact you?
Email: thecalijewels@gmail.com
WhatsApp / Call: +1 2016166389
Instagram: @thecalijewels
Do you offer after-sales services?
Yes, we offer resizing, polishing, repairs, and maintenance to keep your jewelry shining for years to come.
For Jewelers (Wholesale Clients)
What is the minimum order quantity (MOQ)?
We offer flexible MOQs based on product type. Please contact our team for custom arrangements.
Do you provide CAD or 3D designs?
Yes. We can create CAD and 3D previews before production for approval.
Can I get my own branding or packaging?
Yes. We offer private labeling and branded packaging options for wholesale clients.
Still have questions?
We’d love to help! Email us at thecalijewels@gmail.com or use our Contact Us. Our team will reply within 24 hours.
Our store
20 W 47th St suite #1500, New York 10036, United States
Monday – Friday: 10:30AM – 5PM